Are you excited about helping international customers succeed by providing top-notch technical support and guiding them through product implementation and onboarding? Do you have expertise in ITSM platforms like ServiceNow, a talent for programming and scripting, and a desire to grow in a fast-paced, innovative environment?

At HappySignals, we're looking for someone passionate about IT Experience Management to join our Customer Success team in Helsinki, Finland. You'll play a key role in ensuring our global customers—from the UK to the US—achieve their goals with HappySignals platform. This role offers a unique opportunity to enhance your technical and professional skills in a collaborative, cutting-edge environment. While your focus will be on direct customer engagement and technical problem-solving, you won’t be managing a team. Instead, you’ll serve as the go-to technical lead. If you're ready to take on this exciting challenge and make a real impact, we’re eager to meet you!

As a Customer Success Tech Lead at HappySignals, you will:

actively help our global customers with product implementation, configuration and technical support, particularly in ServiceNow environments
resolve technical issues related to the HappySignals platform and integration applications
take part in developing our best-practices, processes, and product
curate and expand our self-service knowledge base
craft instructional content, including articles and videos, to facilitate exceptional customer support
grow your skills and knowhow in a fast-moving environment backed by our supportive team

To excel in this role, you should:

have several years of experience working with ITSM processes, integrations and scripting
have several years of experience in ServiceNow and potentially other ITSM tools (like Freshservice, Ivanti, Jira)
have an architectural, solution-oriented mindset and true passion for making customers successful — with excellent communication skills in written and spoken English
be able to effectively simplify complex technical topics for customers with varying levels of IT expertise
have a positive attitude, feel comfortable in a collaborative and transparent environment, actively sharing knowledge with colleagues and customers

Why join us

Collaborative Environment: Work closely with cross-functional teams where your input is valued and your ideas can shape our product's future
Growth: opportunities for professional development and career growth.
Culture: work in a collaborative, supportive environment that values innovation and creativity.
Flexibility: enjoy a role that offers occasional travel and a chance to work with diverse teams.

What we offer

HappySignals is a company where culture matters. We offer training, coaching, and great opportunities for you to grow and develop your skills and experience with an innovative IT product. We value and encourage work-life balance. With us you get a competitive package of benefits including for example:

Generous holidays: enjoy ample time off to relax and recharge
Flexible working hours: customize your schedule to fit your lifestyle
Comprehensive healthcare: benefit from extensive occupational healthcare and insurance including dental coverage
Mental wellbeing support: access resources and support to keep you feeling your best

The heart and happiness of our company is our people! We have a supportive team that encourages and respects each other and enjoys the occasional social get-togethers both in person and online. For our employees, we want HappySignals to be the greatest place to work. Learn more from www.happysignals.com/careers. We are a growth company - we try, we fail, and succeed together. It is important that you embrace a transparent way of working and are used to sharing your work and asking if you need help. For our growth journey to be a success, we need willing and determined people to commit and put their heart and skills into the growth story of HappySignals.

Ready to make a difference?

If you’re excited about the role and HappySignals, we’d love to hear from you. Apply by 13.10.2024 to join our team at HappySignals and help us make a positive impact on our customers' journeys. If you have any questions regarding the role please contact Memmu Mazengo +358505954702 on Mon 16.9 15-16, Thursday 19.9 10.30-12 or 15-16.

This is a full-time role based in Helsinki Finland (Hybrid). Please note that you need to have an existing work permit to work in Finland.

About HappySignals

HappySignals is the leading SaaS company for IT Experience Management, empowering enterprises to change their culture to be more open, outcome-focused, and data-driven. The HappySignals Platform enables IT leaders to get a real-time understanding of the experiences they are delivering to end-users, and make informed decisions that increase employee happiness and productivity. HappySignals discovers the experiences of millions of employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26%.

Established in 2014, HappySignals is based in Helsinki, Finland, and also has operations in the UK and US. Currently, we are a Happy team of about 35 people with 10 different nationalities. We work together on a mission towards more smiles, less time wasted. For more information, visit www.happysignals.com.

HappySignals is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will be considered without regard to age, sex, sexual orientation, nationality, language, religion, beliefs, health, disability, or any other circumstance connected to the person.